Our blog post will firstly look at what we mean by business process automation. As you will see from our post below in more detail, it isn’t a case of automating all processes, it is selecting the right tasks that will be improving efficiency, without negatively impacting your customer experience.<\/p>\n\n\n\n
What Is Business Process Automation?<\/strong><\/h3>\n\n\n\nBusiness process automation refers to any business task which can be automated as opposed to being completed as manual tasks. Any task which is typically repetitive, done frequently and involving various team members is ideal for being automated. A study found that nearly half of all business activities can be automated.<\/p>\n\n\n\n
The automation process can be implemented across a range of departments and areas to a business. For example it could be used for employee onboarding within the HR department, for raising purchase orders in the accounts department or automating email confirmations or follow up emails for the sales and marketing department, among many other processes.<\/p>\n\n\n\n
Business Processes To Automate<\/strong><\/h3>\n\n\n\nWhen reviewing which business processes which will work best as part of the automation process or fully automated, there are some specific tasks which will suit business process automation. Here are some pointers on the types of tasks to look out for:<\/p>\n\n\n\n
- Repetitive and manual tasks<\/li><\/ul>\n\n\n\n
- Data entry heavy tasks<\/li><\/ul>\n\n\n\n
- Tasks involving multiple team members<\/li><\/ul>\n\n\n\n
- Processes which involve compliance<\/li><\/ul>\n\n\n\n
- Business tasks that are prone to human error<\/li><\/ul>\n\n\n\n
- Tasks that require audit trails<\/li><\/ul>\n\n\n\n
Business process automation for tasks that meet at least one of the above criteria will provide reduced costs, free up time as well as valuable insights from machine learning and can also increase compliance. Even simple automation to perform tasks can free up valuable time for your employees to give them time to work on adding value to the business on more complex business processes.<\/p>\n\n\n\n
Also with staff members not needing to work on processes which could be automated will likely improve employee satisfaction, as they can work on more rewarding tasks for the business, rather than repetitive tasks they don’t need to be doing themselves, particularly time consuming tasks which could be automated.<\/p>\n\n\n\n![\"\"](\"https:\/\/www.bespokecloudsoftware.co.uk\/blog\/wp-content\/uploads\/2023\/03\/How-Business-Process-Automation-Can-Help-To-Save-Time-And-Money-business-process-to-automate-1.png\")
<\/figure>\n\n\n\nBusiness Task Planning<\/strong><\/h3>\n\n\n\nFor business process automation to work effectively, there are some important steps which will help the process of moving core tasks to an automation process. When planning a new automation within a new system, reviewing the internal policy for that task will help from the beginning to get the process correct before moving into business automation.<\/p>\n\n\n\n
This would include deciding internally what the current steps are for that business process and how, in an ideal world, you would want that workflow automation to be. This could be created as a process map. In doing this it will identify each individual element and step in that task which can be considered for becoming a business process automation. You may find that it is best only part is automated or it can be automated across the entire business for each element of the task.<\/p>\n\n\n\n
Business Process Automation should also be an on-going process, with it being regularly reviewed against your KPIs and defined goals and adjusting the business automation accordingly. This would including ensuring it does streamline processes and if anything can be included in addition to help improve operational efficiency and customer experience even further.<\/p>\n\n\n\n
Automate Repetitive Tasks<\/strong><\/h3>\n\n\n\nThere are hundreds of processes within companies which could benefit from business process automation. To automate business processes the first thought when implementing process automation is the repetitive tasks which occur frequently and involve several team members.<\/p>\n\n\n\n
Along with processes which are important to limit errors and help with providing visibility in a central location in the user interface to audit or take learnings from at a later date. As opposed to unstructured data which may be across multiple locations such as paper based, within emails or spreadsheets leaving room for missing information.<\/p>\n\n\n\n
Here are a few examples which could be useful for your own business to consider for as an automation process.<\/p>\n\n\n\n![\"\"](\"https:\/\/www.bespokecloudsoftware.co.uk\/blog\/wp-content\/uploads\/2023\/03\/How-Business-Process-Automation-Can-Help-To-Save-Time-And-Money-automate-repetitive-tasks.png\")
<\/figure>\n\n\n\nBackend Processes<\/strong><\/h3>\n\n\n\nBusiness process automation can be used to benefit both the backend processes to help improve efficiencies for your team or in the frontend to benefit the customer experience. As an example, one backend task that business process automation could be used for is employee onboarding.<\/p>\n\n\n\n
Typically the same information and processes are required for each new employee to a business. For example, records and bank accounts for payroll, personal details along with internal processes too such as team inductions and training employees with the relevant department.<\/p>\n\n\n\n
This could all be built into automation to save time for the HR and Accounts department. It also is easily audited to identify where in the process a new employee has gotten to when they join the company. It will be easy to identify any processes in the task yet to be completed to get them enrolled to the standard expected for the business.<\/p>\n\n\n\n
Customer Satisfaction<\/strong><\/h3>\n\n\n\nTo improve customer satisfaction whilst saving time for the customer service team would be the use of an instant chat box on your website. With the digital transformation of robotic process automation and artificial intelligence.<\/p>\n\n\n\n
There are many common queries you would have previously received on a call or email, which can be responded to instantly with the use of instant chat. With the added benefit of it being 24\/7 and no need for human intervention until receiving a more complex query.<\/p>\n\n\n\n
This process automation system will help to improve the customer experience as they are getting a quick and effective response to their query. Whilst freeing up time for the customer service team to deal with other tasks such as customer follow ups or complex issues, rather than needing to manually respond to queries that can be answered by the process automation tools.<\/p>\n\n\n\n
Business process automation can also benefit some complex industries who need detailed information upfront before speaking to a potential customer. Such as personal details and fact finding information to check meeting particular criteria. This could all be entered by the customer upfront in the business automated processes, which is easily accessible for any team member in one central location from any device.<\/p>\n\n\n\n![\"\"](\"https:\/\/www.bespokecloudsoftware.co.uk\/blog\/wp-content\/uploads\/2023\/03\/How-Business-Process-Automation-Can-Help-To-Save-Time-And-Money-customer-satisfaction.png\")
<\/figure>\n\n\n\nHow Can We Help?<\/strong><\/h3>\n\n\n\nWe hope our blog post has helped to explain what business process automation is and the many benefits it can bring to a business to help with saving both time and money. We have included just a few examples of how it can be used, there are many more examples where business process automation can improve efficiencies, reduce errors and improve staff morale and customer satisfaction.<\/p>\n\n\n\n
Our team would be more than happy to discuss how business process automation could help your business. Please feel free to get in touch<\/a><\/strong> with one of our team.<\/p>\n","protected":false},"excerpt":{"rendered":"Using business process automation to automate time consuming tasks which are often repetitive tasks in the business can help to save both time and money. Automating business processes across all areas of your business from accounts payable to customer service support and marketing, can increase employee satisfaction and improve your customer satisfaction leading to an […]<\/p>\n
When reviewing which business processes which will work best as part of the automation process or fully automated, there are some specific tasks which will suit business process automation. Here are some pointers on the types of tasks to look out for:<\/p>\n\n\n\n
- Repetitive and manual tasks<\/li><\/ul>\n\n\n\n
- Data entry heavy tasks<\/li><\/ul>\n\n\n\n
- Tasks involving multiple team members<\/li><\/ul>\n\n\n\n
- Processes which involve compliance<\/li><\/ul>\n\n\n\n
- Business tasks that are prone to human error<\/li><\/ul>\n\n\n\n
- Tasks that require audit trails<\/li><\/ul>\n\n\n\n
Business process automation for tasks that meet at least one of the above criteria will provide reduced costs, free up time as well as valuable insights from machine learning and can also increase compliance. Even simple automation to perform tasks can free up valuable time for your employees to give them time to work on adding value to the business on more complex business processes.<\/p>\n\n\n\n
Also with staff members not needing to work on processes which could be automated will likely improve employee satisfaction, as they can work on more rewarding tasks for the business, rather than repetitive tasks they don’t need to be doing themselves, particularly time consuming tasks which could be automated.<\/p>\n\n\n\n
<\/figure>\n\n\n\nBusiness Task Planning<\/strong><\/h3>\n\n\n\n
For business process automation to work effectively, there are some important steps which will help the process of moving core tasks to an automation process. When planning a new automation within a new system, reviewing the internal policy for that task will help from the beginning to get the process correct before moving into business automation.<\/p>\n\n\n\n
This would include deciding internally what the current steps are for that business process and how, in an ideal world, you would want that workflow automation to be. This could be created as a process map. In doing this it will identify each individual element and step in that task which can be considered for becoming a business process automation. You may find that it is best only part is automated or it can be automated across the entire business for each element of the task.<\/p>\n\n\n\n
Business Process Automation should also be an on-going process, with it being regularly reviewed against your KPIs and defined goals and adjusting the business automation accordingly. This would including ensuring it does streamline processes and if anything can be included in addition to help improve operational efficiency and customer experience even further.<\/p>\n\n\n\n
Automate Repetitive Tasks<\/strong><\/h3>\n\n\n\n
There are hundreds of processes within companies which could benefit from business process automation. To automate business processes the first thought when implementing process automation is the repetitive tasks which occur frequently and involve several team members.<\/p>\n\n\n\n
Along with processes which are important to limit errors and help with providing visibility in a central location in the user interface to audit or take learnings from at a later date. As opposed to unstructured data which may be across multiple locations such as paper based, within emails or spreadsheets leaving room for missing information.<\/p>\n\n\n\n
Here are a few examples which could be useful for your own business to consider for as an automation process.<\/p>\n\n\n\n
<\/figure>\n\n\n\nBackend Processes<\/strong><\/h3>\n\n\n\n
Business process automation can be used to benefit both the backend processes to help improve efficiencies for your team or in the frontend to benefit the customer experience. As an example, one backend task that business process automation could be used for is employee onboarding.<\/p>\n\n\n\n
Typically the same information and processes are required for each new employee to a business. For example, records and bank accounts for payroll, personal details along with internal processes too such as team inductions and training employees with the relevant department.<\/p>\n\n\n\n
This could all be built into automation to save time for the HR and Accounts department. It also is easily audited to identify where in the process a new employee has gotten to when they join the company. It will be easy to identify any processes in the task yet to be completed to get them enrolled to the standard expected for the business.<\/p>\n\n\n\n
Customer Satisfaction<\/strong><\/h3>\n\n\n\n
To improve customer satisfaction whilst saving time for the customer service team would be the use of an instant chat box on your website. With the digital transformation of robotic process automation and artificial intelligence.<\/p>\n\n\n\n
There are many common queries you would have previously received on a call or email, which can be responded to instantly with the use of instant chat. With the added benefit of it being 24\/7 and no need for human intervention until receiving a more complex query.<\/p>\n\n\n\n
This process automation system will help to improve the customer experience as they are getting a quick and effective response to their query. Whilst freeing up time for the customer service team to deal with other tasks such as customer follow ups or complex issues, rather than needing to manually respond to queries that can be answered by the process automation tools.<\/p>\n\n\n\n
Business process automation can also benefit some complex industries who need detailed information upfront before speaking to a potential customer. Such as personal details and fact finding information to check meeting particular criteria. This could all be entered by the customer upfront in the business automated processes, which is easily accessible for any team member in one central location from any device.<\/p>\n\n\n\n
<\/figure>\n\n\n\nHow Can We Help?<\/strong><\/h3>\n\n\n\n
We hope our blog post has helped to explain what business process automation is and the many benefits it can bring to a business to help with saving both time and money. We have included just a few examples of how it can be used, there are many more examples where business process automation can improve efficiencies, reduce errors and improve staff morale and customer satisfaction.<\/p>\n\n\n\n
Our team would be more than happy to discuss how business process automation could help your business. Please feel free to get in touch<\/a><\/strong> with one of our team.<\/p>\n","protected":false},"excerpt":{"rendered":"
Using business process automation to automate time consuming tasks which are often repetitive tasks in the business can help to save both time and money. Automating business processes across all areas of your business from accounts payable to customer service support and marketing, can increase employee satisfaction and improve your customer satisfaction leading to an […]<\/p>\n
- Tasks that require audit trails<\/li><\/ul>\n\n\n\n
- Business tasks that are prone to human error<\/li><\/ul>\n\n\n\n
- Processes which involve compliance<\/li><\/ul>\n\n\n\n
- Tasks involving multiple team members<\/li><\/ul>\n\n\n\n
- Data entry heavy tasks<\/li><\/ul>\n\n\n\n